Haralson

1. Return and Refund Eligibility:
   - Items must be returned within 30 days of the delivery date.
   - Bags must be unused, in original condition, and in their original packaging.
   - Custom or personalized bags are non-returnable unless they arrive damaged or defective.

2. Return Process:
   - Contact our customer service at elisastephan@me.com with your order number and reason for return.
   - We will provide you with a return authorization number and instructions for sending your item back.
   - Customers are responsible for return shipping costs unless the item is damaged or defective.

3. Refund Process:
   - Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
   - If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

4. Damaged or Defective Items:
   - If you receive a damaged or defective item, please contact us immediately at elisastephan@me.com with photos of the damage or defect.
   - We will arrange for a replacement or full refund, including return shipping costs.

5. Exchanges:
   - We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at elisastephan@me.com

6. Non-Returnable Items:

   - Custom or personalized bags.
   - Sale items or gift cards.

7. Contact Information:
   - For any questions or concerns about your return or refund, please contact us at elisastephan@me.com

Thank you for supporting FIL Creative. We value your business and are committed to ensuring your satisfaction with our handmade bags.

• Processing Time: Orders are processed within 1-3 business days after payment, excluding weekends and holidays. Custom orders may require additional processing time.

• Shipping Rates and Delivery Time:

  • Flat-rate shipping is offered for all orders within Canada
  • Standard shipping takes 3-7 business days domestically and 7-14 business days internationally. Expedited options are available.

• Shipping Carriers: We use reputable Canada Post. Tracking information is provided after shipment.

• Shipping Restrictions: We only ship within North America and do not deliver to P.O. boxes or APO/FPO addresses. International orders may incur customs fees.

• Order Tracking: Track your order using the provided tracking number on the carrier's website.

• Shipping Updates: We will notify you promptly of any delays or issues with your shipment.

• Returns and Exchanges: Refer to our Returns and Exchanges Policy for information on returns or exchanges.

• Contact Us: For questions, contact our customer support team at elisastephan@me.com.

Thank you for supporting FIL Creative Studio. Enjoy your handmade bag purchase!