1. Return and Refund Eligibility:
- Items must be returned within 30 days of the delivery date.
- Bags must be unused, in original condition, and in their original packaging.
- Custom or personalized bags are non-returnable unless they arrive damaged or defective.
2. Return Process:
- Contact our customer service at elisastephan@me.com with your order number and reason for return.
- We will provide you with a return authorization number and instructions for sending your item back.
- Customers are responsible for return shipping costs unless the item is damaged or defective.
3. Refund Process:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
4. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at elisastephan@me.com with photos of the damage or defect.
- We will arrange for a replacement or full refund, including return shipping costs.
5. Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at elisastephan@me.com
6. Non-Returnable Items:
- Custom or personalized bags.
- Sale items or gift cards.
7. Contact Information:
- For any questions or concerns about your return or refund, please contact us at elisastephan@me.com
Thank you for supporting FIL Creative. We value your business and are committed to ensuring your satisfaction with our handmade bags.
